Zevenstone Terms & Conditions

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Zevenstone Terms & Conditions

1. Introduction

Welcome to Zevenstone. These Terms & Conditions (“Terms”) govern your use of our website, digital products, and services. By accessing or using our website and services, you agree to these Terms. If you do not agree, please refrain from using our website or services.

2. Services

  • Zevenstone provides digital marketing, branding, multimedia production, SAAS, CRM, and technology solutions. The scope, pricing, and timelines for services will be defined in individual project agreements or Statements of Work (SOW).

3. Payments and Billing

    • All payments must follow the terms outlined in your invoices or project agreements.

    • Late payments may result in delayed services or additional fees as stated in your agreement.

    Refunds and cancellations are governed by our Refund Policy and any applicable SOW terms.

4. Cancellation Policy

    • Clients may cancel services by providing written notice to billing@zevenstone.com.

      • For cancellations before work commences, any payment made will remain non-refundable due to project reservation, planning, and administrative allocation.

      • For cancellations after work has commenced, no refunds will be issued for any payments already made, regardless of project stage or amount of work completed.

      • For retainer or recurring services, a minimum of 7 days’ written notice is required prior to the next billing cycle. Fees for the current or upcoming billing period will still apply.

5. Refund Policy

  • Zevenstone follows a strict no-refund policy. All payments made for services, retainers, or projects are final and non-refundable under all circumstances.

6. Client Responsibilities

    • Clients must provide timely approvals, content, and feedback necessary to complete services.

    Delays caused by unavailable or unresponsive clients may impact project timelines and outcomes, for which Zevenstone is not responsible.

7. Intellectual Property

    • Upon full payment, ownership of final deliverables created specifically for the client transfers to the client, except proprietary systems, tools, or templates used by Zevenstone to deliver services. Any additional exceptions, if applicable, will be clearly stated in the Statement of Work (SOW)

    Zevenstone may display non-confidential deliverables in its portfolio or marketing materials unless restricted in writing by the client.

8. Confidentiality

  • Both parties agree to maintain the confidentiality of all non-public information shared during the engagement. This obligation survives termination of services for a period of 2 years.

9. Acceptable Use Policy

  • Users may not misuse our website, including attempting unauthorized access, scraping data, transmitting harmful code, or infringing upon the intellectual property of Zevenstone or others.

10. Disclaimers

    • All website content is provided for informational purposes only. Zevenstone makes no warranties, express or implied, regarding accuracy or completeness.

    We do not guarantee specific outcomes unless explicitly stated in a signed agreement or SOW.

11. Limitation of Liability

    • Zevenstone’s liability is limited to the amount paid by the client for the specific service giving rise to the claim within the 30 days prior.

    Zevenstone is not liable for any indirect, incidental, or consequential damages.

12. Indemnity

  • Clients agree to indemnify and hold harmless Zevenstone from any claims, losses, or damages arising out of the client’s misuse of deliverables, breach of third-party rights, or failure to comply with applicable laws.

13. Third-Party Tools and Services

    • We are not responsible for disruptions, policy changes, or limitations imposed by these platforms.

    Subscriptions for third-party tools required for your project will be billed separately or purchased directly by the client as outlined in the SOW.

14. Governing Law

  • These Terms are governed by the laws of Tamil Nadu, India. Disputes will be resolved via arbitration in Chennai under the Arbitration & Conciliation Act, 1996.

15. Changes to Terms

  • Zevenstone reserves the right to update these Terms at any time. Updates will be posted on our website, and continued use constitutes acceptance of the revised Terms.

16. Contact Us

  • For questions regarding these Terms & Conditions:

    • General Inquiries: info@zevenstone.com

    • Billing & Refunds: billing@zevenstone.com

    Quality & Service Level: support@zevenstone.com

Zevenstone Pvt. Ltd.

Delivering digital solutions that empower growth.