Refund Policy

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Zevenstone Refund Policy

At Zevenstone, we take pride in delivering high-quality, results-driven digital services that are planned, executed, and reviewed with care at every stage. Our work is tailored, time-intensive, and built around clear scopes and approvals, which is why refund requests are rarely necessary. To maintain fairness, transparency, and consistency for all clients, Zevenstone follows a strict no-refund policy, as outlined below.

No Refund Policy

  • All payments made to Zevenstone are non-refundable once a project or service has been confirmed.

    This applies to:

    • One-time projects
    • Ongoing or recurring services
    • Advance payments
    • Retainer or subscription-based services

    By proceeding with payment, the client acknowledges and agrees to this policy.

Work Quality and Client Satisfaction

  • Zevenstone follows a structured workflow that includes:

    • Clear scope definition
    • Requirement confirmation
    • Milestone-based execution
    • Review and feedback stages

    This ensures the delivered work meets agreed expectations. Revisions, refinements, or optimizations will be handled as per the project scope, but refunds will not be issued based on subjective dissatisfaction once work has commenced or samples have been delivered.

Pro-Rated Work and Advance Payments

  • All work, including:

    • Strategy
    • Planning
    • Sample creation
    • Design
    • Development
    • Content or campaign execution

    involves dedicated time and resources. As such, advance payments and partially completed work are non-refundable, regardless of project stage.

Non-Refundable Services

  • The following services are strictly non-refundable, including but not limited to:

    • Design work (logos, branding, creatives, videos, graphics)
    • Web development or app development after approval or delivery
    • Digital marketing services such as SEO, social media management, paid ads, or content marketing once the service period has begun
    • SAAS setup, CRM configuration, automation, or integrations

Cancellation Policy

  • Clients may cancel a project at any time by providing written notice to billing@zevenstone.com.

    • If cancellation is requested before work has commenced, the payment will remain non-refundable due to project reservation, planning, and administrative allocation.
    • If cancellation is requested after work has commenced, no refund will be issued for any payments already made.
    • For monthly or retainer-based services, cancellations require a minimum of 7 days’ written notice prior to the next billing cycle. Charges for the current or upcoming cycle will still apply.v

Payment Processing Fees

  • All third-party payment processing fees, transaction charges, or currency conversion fees are non-refundable and will not be reversed under any circumstances.

Contact Us

  • For questions or clarifications regarding this policy, please contact:

    • Email: billing@zevenstone.com
    • WhatsApp: +91 9500046259